Inside the infrastructure environment managed by IBM, Anthem deployed AI tools to automate key computing operations. Skeen describes it this way: “It’s about open interoperability across these environments and how we form a trusted partnership - not on whether or not you’re buying IBM hardware or software, but about having somebody you can trust across the entire computing stack.” IBM® helped Anthem’s IT department shrink the computing environment that required custom coding and prepared the system to run external-facing applications designed to improve customer service.Īnthem had already started using private and public cloud services from a variety of vendors, including IBM. The first step of Anthem’s transformation was consolidating and modernizing its legacy computing systems. “We’ve been using IBM as our key partner to manage support across our infrastructure on premises for many years,” Skeen says, “and it started with having that discussion with that trusted partner.” “It really had to be, ‘how are we going to innovate to be able to react to the challenges, compete better in the marketplace and actually be more of a trusted health advocate for our members?’” “We had to change our approach,” says Tim Skeen, Chief Information Officer of Anthem. Anthem examined its response to disruption and turned inward to foster transformation and innovation. And now, these forces are converging on healthcare, a USD 2.8 trillion industry that represents almost one-fifth of the US economy.Īnthem, one of America’s leading health benefits companies, has been cognizant of these fundamental forces of change. Mega-trends like these have upended manufacturing, media, retailing and other behemoth business sectors. Government regulations alter the landscape. Digital technologies supersede “analog” operations. Empowered consumers seek and expect more choices. Business challenge story An epidemic of disruptionīig competitors and nimble startups invade new markets.
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